Return Policy

 

REFUND POLICY

Refunds are valid for all products excluding jewellery surprises. Conditions apply.

Please note that our balms, oils and soap is a handcrafted product which means colouring/smell may vary, however we do hold a very high

standard for our products and we aim to achieve the same results each time.

There will be no credit given on order price difference, due to price drops or promotions. Please select carefully at the time you place your order.

We do not refund for change of mind or lack of expertise for use of product. Returned goods must be in its original condition and include all the original packaging.
Shipping and handling costs are not refundable.

Any incorrect, missing or damaged items received must be reported to H.A.L.K within 24 hours of you receiving the delivery. This can only be done
by E-mail to sales@halk.co.nz

or damaged items during transit may be refunded within the first 30 days of delivery.

The following are not qualified for a full refund: broken or wrong sized jewellery*, minor packaging scratches, box folds, lid scratches.

*Broken jewellery will be replaced at no cost. Please refer to our Jewellery Replacement Policy for more information.

To claim your refund, please contact us via email sales@halk.co.nz with a photo of the product and your order number.

SATISFACTION GUARANTEE
 

If you are not completely satisfied with your product purchase, you may return your unused item(s) at own cost, in their original packaging,
within the
first 30 days of delivery for a refund minus any delivery fee.

All return requests must be approved by our team before processing. Only new and unused products will be approved.

ORDER ERRORS / FAULTY PRODUCT (INCLUDING JEWELLERY)

All of our products (including jewellery) are 100% inspected and checked during the time of manufacture and time of dispatch. In the unlikely event that
your item is faulty or you receive an incorrect item(s), we are happy to replace the item(s) for you at no additional cost.
Please contact us within 30 days from purchase date to report any faulty products and 60 days from purchase date to report any faulty jewellery.

JEWELLERY REPLACEMENT POLICY

We only replace your jewellery if the one you received is an order error or the jewellery is damaged. We DO NOT replace if you have selected the incorrect size
or jewellery type or received a jewellery with the same design (our jewellery surprises are random).

We ensure that all of the jewellery surprises that we place with our products have undergone rigorous quality check for any manufacturing faults.

We highly recommend you inspect the jewellery surprise within 60 days from purchase date in case there are any issues/faults that might arise.
Manufacturing defects/faults are covered with our 60 Day Jewellery Guarantee.

Jewellery and semi-precious stone items are delicate and should be handled with care. Semi-precious stones breaking from mishandling is not
considered a fault (i.e. dropping or bumping against hard surfaces, rings getting bent due to external force) and won't be covered with our guarantee
if it has passed 60 days from purchase period. Items will not be replaced if tarnishing of the plating occurs as this is due to general wear and tear
and exposure to perfumes, moisturisers and heat from the body over a certain period of time.

For any jewellery exchange requests, please contact us via email sales@halk.co.nz.

Contact Us

  info@halk.co.nz

 

Hours

9.30 a.m. - 5 p.m.

Monday - Friday

Chat with us 5 days a week

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