FAQS


SHIPPING

Free Shipping:
  • Orders over $75 NZ Wide
  • Orders over $120 Australia Wide

Shipping Destinations:

  • We currently ship to NZ and Australia
  • Unfortunately we cannot ship worldwide at the moment throughout the checkout due to the cost of shipping, HOWEVER if you email/contact us with your address we can get a shipping cost for you.

Shipping Times:

  • 3-4 working days from dispatch to North Island addresses and 4-7 working days for South Island addresses 
  • We ship to Australia by Tracked Air and 4-10 day delivery target.
  • Our aim is to dispatch all orders within 2 working day of receipt as some of our products are made to order.
  • Occasionally public holidays, weekends, weather events or extremely busy periods may result in extended delivery times. In these circumstances we will endeavor to communicate with you about the delay and resolve and resulting issues.

If you have not received a dispatch email within 4 WORKING DAYS please email info@halk.co.nz

 

PRODUCT FAQS

  • All our products are hand made by us in Hamilton NZ
  • We use as many natural ingredients as possible
  • We supply our ingredients from local businesses in NZ
  • Cruelty free

 

MYSTERY ACCESSORRIE FAQS

  • Minimum RRP of $25 per jewellery
  • Three choices to choose from to be included with your products - Bracelet, Ring and Necklace.
  • We do have the option to just get the product and not jewellery.

Can I choose my jewellery design?

  • Unfortunately no, as that is part of the mystery and fun! All our jewellery is picked at random.

What type of material do you use for the mystery jewellery?

We have a huge list and you can expect to receive one or more of the following

  • Tungsten Steel
  • Damascus Steel
  • Stainless Steel
  • Leather
  • Obsidian
  • Glass
  • Alloy
  • Copper
  • Zinc Alloy

For more info please see the how it works page.

If you have any further questions please email us at info@halk.co.nz

Thank you, Team H.A.L.K